ZhongAn Online Announces 2025 Interim Results
The Underwriting Combined Ratio Improved by 2.3 Percentage Points, Underwriting Profit Doubled, and Net Profit Surged by Over 11 TimesUnderwriting Profit of RMB656 Million, with a 108.9% YoY IncreaseZA Bank Turned a Profit with Net Profit of HKD49 Million, Marking a Historical BreakthroughAI Reshapes Insurance Value Chain, Driving Industry Leadership and Full-Business Empowerment
HONG KONG, Aug. 20, 2025 /PRNewswire/ -- On 20 August, ZhongAn Online P & C Insurance Co., Ltd. (Stock Code: 6060.HK, "ZhongAn" or the "Company") released its 2025 interim report. In the first half of 2025 (the "Reporting Period"), ZhongAn Online recorded GWP of RMB16,661 million, representing a year-on-year increase of 9.3%. During the Reporting Period, the underwriting combined ratio was 95.6%, representing an improvement of 2.3 percentage points year-on-year, while underwriting profit grew by 108.9%. Supported by stable investment returns and a historic turnaround in its digital banking business to profitability, ZhongAn's net profit attributable to its shareholders reached RMB668 million, soaring 1,103.5% year-on-year.
AI Revolutionizing the Insurance Value Chain and Leading Industry Development
ZhongAn has continued to deepen its cutting-edge technological layout in innovative fields such as artificial intelligence, blockchain, cloud computing and big data, striving to reshape the entire insurance value chain through technological innovation. ZhongAn actively embraces technology, leveraging mainstream domestic big models and proprietary data to forge its AI middle platform "Lingxi", reconstructing the insurance value chain from the ground up and making insurance services more human-centric and caring. ZhongAn consistently integrates AI technologies deeply into insurance business scenarios, supporting full-chain applications, code development, and mid-to-back-office operations. In terms of the invocation volume of mainstream general-purpose big models, ZhongAn leads the industry. The self-developed AI middle-office platform "Lingxi" has become a core engine for business transformation. Its collaborative modules, including knowledge engineering, voice services, and AI-Gateway, cover the entire insurance process. In the first half of 2025, nearly 110 robots were active on the "Lingxi" platform. The usage frequency of robots in the production environment of the "Lingxi" Middle Platform reached 450 million in the first half of the year, ranking among the top in the industry.
Sustained Growth in Core Business Drives Value Creation
The health ecosystem recorded gross written premiums (GWP) of RMB6,275 million, representing a year-on-year increase of 38.3%. During the Reporting Period, it provided health protection to approximately 15.21 million insured users. As the flagship health insurance product, the "Personal Clinic Policy" series has undergone 25 iterations and upgrades over the past decade. These enhancements not only closely align with users' personalized health needs but also adapt to the trends in healthcare payment reform. Key improvements include expanded coverage for externally purchased drugs and ...
