NatWest To Overhaul Digital Banking With AWS, Accenture

NatWest Group (NYSE:NWG) on Wednesday unveiled a five-year strategic partnership with Amazon Web Services Inc. (NASDAQ:AMZN) and Accenture Plc (NYSE:ACN) to overhaul its digital infrastructure and elevate customer experiences through cloud computing, AI, and advanced data analytics.

The initiative targets NatWest’s 20 million customers, promising smarter, more responsive services driven by enhanced data capabilities and automation. Employees will also benefit from access to modern AI tools designed to simplify internal processes and improve customer interactions.

Paul Thwaite, CEO of NatWest, said the collaboration supports the bank’s ambition to evolve into a more agile and data-led organization. Thwaite noted that this effort will ...